Refund and Cancellation Policy

At Vizzve Services, we are committed to delivering high-quality IT and development solutions. This Refund and Cancellation Policy outlines the terms governing service cancellations and refunds.

Cancellation Policy

1.1. Project-Based Services

• Once a project is accepted by Vizzve Services, the client cannot cancel it unless permitted by Vizzve Services at its sole discretion.
• If Vizzve Services allows cancellation, any refund eligibility will be determined based on the project's progress and incurred costs.
• If a client fails to communicate, provide necessary inputs, or respond to project-related requests for more than 30 days, Vizzve Services reserves the right to cancel the project without issuing any refund.

1.2. Subscription-Based Services

• Clients may cancel their subscription at any time. Upon cancellation, access to the service will continue until the end of the current billing cycle.
• No further charges will be incurred after cancellation, but no refunds will be issued for unused portions of the subscription period.

Refund Policy

2.1. No Refunds

• Payments made for services rendered by Vizzve Services are non-refundable under any circumstances.
• All payments are non-transferable to other services or third parties.

2.2. Exceptional Refunds
Refunds may be considered only in the following situations:

• If Vizzve Services is unable to initiate or complete a project due to internal constraints, as determined solely by Vizzve Services.
• If significant technical issues arise that prevent the proper delivery of the service, and Vizzve Services is unable to resolve them within a reasonable timeframe.
• Any approved refund will be processed within 30 business days and may be subject to administrative or service fees.

Chargebacks & Disputes

• Any chargeback or payment dispute initiated by the client will result in the immediate suspension of all ongoing services.
• Vizzve Services reserves the right to take legal action to recover damages in case of fraudulent chargebacks or disputes.

Policy Updates

• Vizzve Services reserves the right to modify or update this Refund and Cancellation Policy at any time without prior notice. It is the client’s responsibility to review this policy periodically.

For any questions or concerns regarding this policy, please contact us at support@vizzve.com.